Login | New user

FAQ

Registration & My Account

How to register on sparkqatar.com?

  • You can register at Sparkqatar.com by by clicking New User on Home page.
  • Simply enter your "Email Address", create and confirm a "Password" and provide your contact details to create your unique Sparkqatar.com online account
  • You can also choose to accept to receive offers and other promotional emails from sparkqatar.com at this point of time.

How to access my account and manage my profile on sparkqatar.com?

  • Once you are registered as a user, you can access your profile and account either by clicking "My Account" at the top of the homepage or through the text link "My Account" at the bottom of the homepage
  • In My Account, you can view/modify your profile, view your orders, access your wishlist, view your saved cart and view/modify your password.

Orders

How to shop for an item on sparkqatar.com?

  • Shopping at Sparkqatar.com is very easy. Just follow these steps:-
  • Login to your account, if you have not already done so
  • Add the products you want to purchase by clicking on "Add to cart"
  • Every time you add a product to your cart, you can see a summary of the items in your cart on the right side of your screen. This summary will show the items you have added, the quantity as well as the total amount payable.
  • Once you are done adding the products, click on "proceed to pay".
  • On clicking "proceed to pay", you will be taken to the Billing & Shipping information page.
  • Your address details will already be filled in. In case you wish to make changes to the delivery address, you may do so now. Else, you may click on "Continue". Follow the further steps to enter your credit card information and complete the transaction securely.

Secure Shopping

Is it safe to use my credit card to shop for an item on sparkqatar.com?
Your online security is our prime responsibility. Sparkqatar.com utilises Doha Bank's secure payment gateway to process your online payments, irrespective of which bank's credit card you are using. More details can be had from the Safe & Secured Shopping page

Delivery & Installation

What are the delivery options available on sparkqatar.com ?
Sparkqatar.com offers different delivery options. More details can be had from the Delivery & Installation page

When will my products be delivered from sparkqatar.com ?
Sparkqatar.com will deliver your products within 2-3 days from placement of order. More details can be had from the Delivery & Installation page

What kind of installation will be done on the products purchased from sparkqatar.com ?
Our Delivery personnel will unwrap the product and connect it to the power source and display its working. In the case of Air conditioners, we will offer a standard installation. Customers have to ensure that the site is ready in all respects and that power source is available within reach. In case of washing machines, refrigerators and dish washers, water inlet and outlet sources must be available.

What do I do if I find the product packing damaged or the product itself is damaged/not working ?
In case you find that the product packing is damaged, do not accept the delivery of the item. Call customer support on 974 44146606. Our Customer service associates will guide you further in this matter.

Order Cancellations & Returns

Can I cancel an order once placed on sparkqatar.com ?
In case you have changed your mind, you may cancel the order placed prior to receiving delivery. More details can be had from the Cancellations & Returns page

In case I receive a wrong product or my product is not working, will I get a refund ?
Yes. More details can be had from the Cancellations & Return page

Product Warranty

Are the products sold from sparkqatar.com covered by warranty ?
All products sold on Sparkqatar.com are covered under warranty. More details can be had from the Delivery & Installation page. Details of brand wise service centres in Doha can be found on this website.